Able to see the forest and the trees, I am knowledgeable in Business Process, System Process, Project Management, Change Management, and Software Development Lifecycle (SDLC), including Agile / Scrum. Highly self motivated and possessing a track record of strategic innovation, I use Six Sigma, Lean and Appreciative Inquiry tools to communicate complexity to technical and non-technical audiences, gaining consensus and providing project momentum.

Plan What You Want and Get What You Plan!

PROJECT LEADER / AGILE COACH     

1. Local and Global:
   

2. •Coached distributed US and India teams in Agile / Scrum and Lean / Six Sigma processes.
   

3. •Delivered smooth releases of hosted solutions to global customers
   

4. •Scrum Mastered co-located team with complex Legacy System using “Shock Therapy”
   

5. •Led Technical Tiger Teams of volunteers to deliver software solutions to non-profits using Scrum processes.
   

6. •Trained Product Managers in Modeling tools.
   

7. •Managed project for on-line knowledge base, inception to implementation, with resources in London, India and California, increasing versatility of tool and quadrupling its usage.
   

BUSINESS ANALYST

1. Pragmatic and Visionary:
   

2. •Reduced regulatory risk, simplified business process and eliminated $100k annual Information Technology (IT) resource cost. 
   

3. •Designed employee training for Formal Inspection Process with goal of reducing software defects by 80%.
   

4. •Exploring regional broadband telecom strategies with focus on municipal benefits and economic development.
   

PROGRAM MANAGER     

1. Management, Marketing and Quality:
   

2. •Built and managed an effective team of 20 telemarketers.
   

3. •Maintained Novell network, agency applications and databases.
   

4. •Designed marketing campaigns and authored agency literature.
   

5. •Served as a national beta test site for marketing and management software for insurance agencies (AIM).
   

A Company’s Biggest Asset is their Process!

Reduce Costs and Improve Performance through Analysis!

Increase Productivity and Quality with Scrum!

View References

Phone: 978.283.4606

Email: Karen Spencer